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Pro Tip
Central Station Monitoring Service:
800-432-1429
To avoid confusion during an emergency, we strongly recommend saving the central station phone number in your mobile contacts so you can recognize or return the call quickly if needed.
FAQ
Everything you might be wondering about.
What should I do if my alarm goes off accidentally?
Disarm your system right away and call our monitoring center to confirm it was a false alarm, so we can cancel the dispatch if needed.
Why is my keypad beeping or showing trouble codes?
This usually means there’s a low battery, a power issue, or a connection problem. Contact us, and we can help identify the issue or schedule a service visit.
How do I make changes to my emergency contact list or code word?
Just give us a call during business hours or send us a quick email—our team can help you update your contacts or passcode anytime.
We’re going out of town—should we let you know?
Yes! Giving us a heads-up will allow you to update the priority point of contact in case of emergencies while you are away.
Can I control my alarm system from my phone?
Absolutely! If your system is app-enabled, you can arm/disarm, receive alerts, and view activity from your smartphone anytime.
What’s the best way to test my alarm system?
Reach out to us before testing so we can place your account on test mode—this ensures you won’t trigger a real emergency response.
How long will the backup battery in my alarm panel last?
Most system batteries last 3–5 years. If yours is running low, we’ll typically notify you or catch it during a service visit.
When is my billing cycle, and how can I pay my bill?
Billing cycles vary, but most are monthly or quarterly. Please call our office for payment options.
What is your cancellation policy?
We require a 30-day written notice for cancellations. If your account is under contract, an early termination fee may apply. Please contact us to review the details of your agreement.
Why do I need an alarm permit and how do I renew it?
An alarm permit is often required by your city to ensure emergency services can respond properly and to help reduce false alarms. It typically needs to be renewed annually—check with your local agency for specific guidelines.
What should I do if my alarm goes off accidentally?
Disarm your system right away and call our monitoring center to confirm it was a false alarm, so we can cancel the dispatch if needed.
Why is my keypad beeping or showing trouble codes?
This usually means there’s a low battery, a power issue, or a connection problem. Contact us, and we can help identify the issue or schedule a service visit.
How do I make changes to my emergency contact list or code word?
Just give us a call during business hours or send us a quick email—our team can help you update your contacts or passcode anytime.
We’re going out of town—should we let you know?
Yes! Giving us a heads-up will allow you to update the priority point of contact in case of emergencies while you are away.
Can I control my alarm system from my phone?
Absolutely! If your system is app-enabled, you can arm/disarm, receive alerts, and view activity from your smartphone anytime.
What’s the best way to test my alarm system?
Reach out to us before testing so we can place your account on test mode—this ensures you won’t trigger a real emergency response.
How long will the backup battery in my alarm panel last?
Most system batteries last 3–5 years. If yours is running low, we’ll typically notify you or catch it during a service visit.
When is my billing cycle, and how can I pay my bill?
Billing cycles vary, but most are monthly or quarterly. Please call our office for payment options.
What is your cancellation policy?
We require a 30-day written notice for cancellations. If your account is under contract, an early termination fee may apply. Please contact us to review the details of your agreement.
Why do I need an alarm permit and how do I renew it?
An alarm permit is often required by your city to ensure emergency services can respond properly and to help reduce false alarms. It typically needs to be renewed annually—check with your local agency for specific guidelines.
How do I make changes to my emergency contact list or code word?
Just give us a call during business hours or send us a quick email—our team can help you update your contacts or passcode anytime.
We’re going out of town—should we let you know?
Yes! Giving us a heads-up will allow you to update the priority point of contact in case of emergencies while you are away.
What should I do if my alarm goes off accidentally?
Disarm your system right away and call our monitoring center to confirm it was a false alarm, so we can cancel the dispatch if needed.
Why is my keypad beeping or showing trouble codes?
This usually means there’s a low battery, a power issue, or a connection problem. Contact us, and we can help identify the issue or schedule a service visit.
What’s the best way to test my alarm system?
Reach out to us before testing so we can place your account on test mode—this ensures you won’t trigger a real emergency response.
Why do I need an alarm permit and how do I renew it?
An alarm permit is often required by your city to ensure emergency services can respond properly and to help reduce false alarms. It typically needs to be renewed annually—check with your local agency for specific guidelines.
Can I control my alarm system from my phone?
Absolutely! If your system is app-enabled, you can arm/disarm, receive alerts, and view activity from your smartphone anytime.
How long will the backup battery in my alarm panel last?
Most system batteries last 3–5 years. If yours is running low, we’ll typically notify you or catch it during a service visit.
What is your cancellation policy?
We require a 30-day written notice for cancellations. If your account is under contract, an early termination fee may apply. Please contact us to review the details of your agreement.
Why do I need an alarm permit and how do I renew it?
An alarm permit is often required by your city to ensure emergency services can respond properly and to help reduce false alarms. It typically needs to be renewed annually—check with your local agency for specific guidelines.
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